:root{--color-bg: #f4f6fa;--color-surface: #ffffff;--color-surface-muted: #f8fafc;--color-border: #e2e8f0;--color-border-strong: #cbd5e1;--color-text: #0f172a;--color-text-muted: #64748b;--color-text-subtle: #94a3b8;--color-primary: #1d4ed8;--color-primary-hover: #1e40af;--color-primary-soft: #dbeafe;--color-primary-text: #1e3a8a;--color-danger: #b91c1c;--color-danger-soft: #fee2e2;--color-success: #15803d;--color-success-soft: #dcfce7;--color-warning: #b45309;--color-warning-soft: #fef3c7;--color-info: #0369a1;--color-info-soft: #e0f2fe;--color-neutral: #475569;--color-neutral-soft: #e2e8f0;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-pill: 999px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow-md: 0 4px 16px rgba(15, 23, 42, .08);--shadow-lg: 0 12px 32px rgba(15, 23, 42, .12);--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.5rem;--space-6: 2rem;--space-7: 3rem;--font-sm: .875rem;--font-xs: .78rem;--content-width: 1080px}:where(a,button,input,textarea,select,[tabindex]):focus-visible{outline:3px solid var(--color-primary);outline-offset:2px;border-radius:var(--radius-sm)}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;transition-duration:.01ms!important}}.visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.skip-link{position:absolute;left:-9999px;top:var(--space-2);z-index:100;background:var(--color-surface);color:var(--color-primary);padding:var(--space-3) var(--space-4);border-radius:var(--radius-sm);box-shadow:var(--shadow-md)}.skip-link:focus{left:var(--space-4)}.citizen-shell{min-height:100vh;display:flex;flex-direction:column;background:var(--color-bg);color:var(--color-text)}.citizen-header{background:var(--color-surface);border-bottom:1px solid var(--color-border);position:sticky;top:0;z-index:20}.citizen-header__inner{max-width:var(--content-width);margin:0 auto;padding:var(--space-3) var(--space-5);display:flex;align-items:center;gap:var(--space-4);flex-wrap:wrap}.brand{display:flex;align-items:center;gap:var(--space-3);text-decoration:none;color:inherit;font-weight:700;margin-right:auto}.brand__mark{font-size:1.5rem}.brand__text{display:flex;flex-direction:column;line-height:1.2}.brand__sub{font-size:var(--font-xs);font-weight:500;color:var(--color-text-muted)}.nav-toggle{display:none;background:none;border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-2) var(--space-3);font-size:1.1rem;cursor:pointer;color:var(--color-text)}.citizen-nav{display:flex;align-items:center;gap:var(--space-2)}.citizen-nav__link{padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm);text-decoration:none;color:var(--color-text-muted);font-size:var(--font-sm);font-weight:600;white-space:nowrap}.citizen-nav__link:hover{background:var(--color-surface-muted);color:var(--color-text)}.citizen-nav__link--active{background:var(--color-primary-soft);color:var(--color-primary-text)}.citizen-nav__account{display:flex;align-items:center;gap:var(--space-3);margin-left:var(--space-4);padding-left:var(--space-4);border-left:1px solid var(--color-border)}.citizen-nav__email{font-size:var(--font-xs);color:var(--color-text-muted);max-width:16ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.citizen-main{flex:1;width:100%}.citizen-footer{border-top:1px solid var(--color-border);padding:var(--space-5);text-align:center;font-size:var(--font-xs);color:var(--color-text-subtle)}.page{max-width:var(--content-width);margin:0 auto;padding:var(--space-6) var(--space-5) var(--space-7);display:flex;flex-direction:column;gap:var(--space-6)}.page--narrow{max-width:760px}.page-heading h1{font-size:1.75rem;letter-spacing:-.02em}.page-heading--row{display:flex;justify-content:space-between;align-items:flex-end;gap:var(--space-4);flex-wrap:wrap}.section-title{font-size:1.05rem;margin-bottom:var(--space-4)}.section-header{display:flex;justify-content:space-between;align-items:baseline;gap:var(--space-4);margin-bottom:var(--space-4)}.section-header .section-title{margin-bottom:0}.muted{color:var(--color-text-muted);font-size:var(--font-sm)}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.link{color:var(--color-primary);font-size:var(--font-sm);font-weight:600;text-decoration:none}.link:hover{text-decoration:underline}.link--button{background:none;border:none;padding:0;cursor:pointer}.back-link{color:var(--color-text-muted);font-size:var(--font-sm);text-decoration:none;font-weight:600}.back-link:hover{color:var(--color-text)}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-5);box-shadow:var(--shadow-sm)}.card__title{font-size:1rem;margin-bottom:var(--space-4)}.button{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);padding:.65rem 1.1rem;border-radius:var(--radius-sm);border:1px solid transparent;font-size:var(--font-sm);font-weight:600;cursor:pointer;text-decoration:none;line-height:1.2;transition:background-color .15s ease,border-color .15s ease}.button--lg{padding:.85rem 1.4rem;font-size:1rem}.button--primary{background:var(--color-primary);color:#fff}.button--primary:hover:not(:disabled){background:var(--color-primary-hover)}.button--secondary{background:var(--color-surface);border-color:var(--color-border-strong);color:var(--color-text)}.button--secondary:hover:not(:disabled){background:var(--color-surface-muted)}.button--ghost{background:transparent;color:var(--color-text-muted);border-color:var(--color-border)}.button--ghost:hover:not(:disabled){background:var(--color-surface-muted);color:var(--color-text)}.button--danger{color:var(--color-danger)}.button:disabled{opacity:.55;cursor:not-allowed}.hero{background:linear-gradient(135deg,#1e3a8a,#1d4ed8);color:#fff;border-radius:var(--radius-lg);padding:var(--space-6);display:flex;justify-content:space-between;align-items:center;gap:var(--space-5);flex-wrap:wrap;box-shadow:var(--shadow-md)}.hero__eyebrow{font-size:var(--font-sm);opacity:.85}.hero__title{font-size:2rem;letter-spacing:-.02em;text-transform:capitalize}.hero__subtitle{margin-top:var(--space-3);max-width:52ch;opacity:.9;font-size:var(--font-sm)}.hero .button--primary{background:#fff;color:var(--color-primary-text)}.hero .button--primary:hover{background:#eff6ff}.stat-grid{list-style:none;display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:var(--space-4)}.stat-card{background:var(--color-surface);border:1px solid var(--color-border);border-left:4px solid var(--color-neutral);border-radius:var(--radius-md);padding:var(--space-4) var(--space-5);display:flex;flex-direction:column;gap:var(--space-1);box-shadow:var(--shadow-sm)}.stat-card--info{border-left-color:var(--color-info)}.stat-card--primary{border-left-color:var(--color-primary)}.stat-card--success{border-left-color:var(--color-success)}.stat-card__value{font-size:1.9rem;font-weight:700;letter-spacing:-.02em}.stat-card__label{font-size:var(--font-sm);color:var(--color-text-muted)}.info-panel{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-5)}.info-list{list-style:none;display:flex;flex-direction:column;gap:var(--space-3);font-size:var(--font-sm);color:var(--color-text-muted)}.info-list strong{color:var(--color-text)}.issue-list{list-style:none;display:flex;flex-direction:column;gap:var(--space-3)}.issue-card__link{display:flex;align-items:flex-start;gap:var(--space-4);background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-4);text-decoration:none;color:inherit;box-shadow:var(--shadow-sm);transition:border-color .15s ease,box-shadow .15s ease}.issue-card__link:hover{border-color:var(--color-primary);box-shadow:var(--shadow-md)}.issue-card__icon{font-size:1.4rem;background:var(--color-surface-muted);border-radius:var(--radius-sm);width:2.75rem;height:2.75rem;display:grid;place-items:center;flex-shrink:0}.issue-card__body{display:flex;flex-direction:column;gap:2px;min-width:0;flex:1}.issue-card__title{font-weight:700}.issue-card__location{font-size:var(--font-xs);color:var(--color-text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.issue-card__description{font-size:var(--font-sm);color:var(--color-text-muted);margin-top:var(--space-1);display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.issue-card__aside{display:flex;flex-direction:column;align-items:flex-end;gap:var(--space-2);flex-shrink:0;text-align:right}.issue-card__tracking{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:var(--font-xs);color:var(--color-text-muted)}.issue-card__date{font-size:var(--font-xs);color:var(--color-text-subtle)}.results-count{font-size:var(--font-sm);color:var(--color-text-muted);margin-top:calc(-1 * var(--space-4))}.status-badge{display:inline-flex;align-items:center;gap:var(--space-2);padding:.3rem .7rem;border-radius:var(--radius-pill);font-size:var(--font-xs);font-weight:700;white-space:nowrap;border:1px solid transparent}.status-badge__dot{width:7px;height:7px;border-radius:50%;background:currentColor}.status-badge--info{background:var(--color-info-soft);color:var(--color-info);border-color:currentColor}.status-badge--warning{background:var(--color-warning-soft);color:var(--color-warning);border-color:currentColor}.status-badge--primary{background:var(--color-primary-soft);color:var(--color-primary-text);border-color:currentColor}.status-badge--success{background:var(--color-success-soft);color:var(--color-success);border-color:currentColor}.status-badge--danger{background:var(--color-danger-soft);color:var(--color-danger);border-color:currentColor}.status-badge--neutral{background:var(--color-neutral-soft);color:var(--color-neutral);border-color:currentColor}.role-pill{display:inline-block;padding:.25rem .75rem;border-radius:var(--radius-pill);background:var(--color-primary-soft);color:var(--color-primary-text);font-size:var(--font-xs);font-weight:700}.filters{display:flex;flex-direction:column;gap:var(--space-4)}.search-field{position:relative}.search-field__icon{position:absolute;left:var(--space-3);top:50%;transform:translateY(-50%);color:var(--color-text-subtle)}.input{width:100%;padding:.7rem .9rem .7rem 2.4rem;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);font-size:1rem;background:var(--color-surface);color:var(--color-text)}.filter-chips{display:flex;gap:var(--space-2);flex-wrap:wrap}.chip{padding:.4rem .9rem;border-radius:var(--radius-pill);border:1px solid var(--color-border-strong);background:var(--color-surface);color:var(--color-text-muted);font-size:var(--font-sm);font-weight:600;cursor:pointer}.chip:hover{border-color:var(--color-primary);color:var(--color-text)}.chip--active{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.pagination{display:flex;align-items:center;justify-content:center;gap:var(--space-4)}.pagination__status{font-size:var(--font-sm);color:var(--color-text-muted)}.state{background:var(--color-surface);border:1px dashed var(--color-border-strong);border-radius:var(--radius-lg);padding:var(--space-7) var(--space-5);text-align:center;display:flex;flex-direction:column;align-items:center;gap:var(--space-3)}.state__icon{font-size:2rem}.state__title{font-size:1.05rem}.state__message{color:var(--color-text-muted);font-size:var(--font-sm);max-width:46ch}.state--error{border-style:solid;border-color:var(--color-danger);background:var(--color-danger-soft)}.spinner{width:26px;height:26px;border-radius:50%;border:3px solid var(--color-border-strong);border-top-color:var(--color-primary);animation:spin .7s linear infinite}.spinner--sm{width:16px;height:16px;border-width:2px}@keyframes spin{to{transform:rotate(360deg)}}.alert{border-radius:var(--radius-sm);padding:var(--space-4);font-size:var(--font-sm)}.alert--error{background:var(--color-danger-soft);border:1px solid var(--color-danger);color:var(--color-danger)}.alert--error p{margin-top:var(--space-1)}.submitting-note{display:flex;align-items:center;gap:var(--space-3);font-size:var(--font-sm);color:var(--color-text-muted)}.stepper{list-style:none;display:flex;gap:var(--space-2);overflow-x:auto;padding-bottom:var(--space-2)}.stepper__item{flex:1 1 0;min-width:140px}.stepper__button{width:100%;display:flex;align-items:center;gap:var(--space-2);background:none;border:none;border-top:3px solid var(--color-border);padding:var(--space-3) var(--space-1) 0;text-align:left;cursor:pointer;color:var(--color-text-subtle);font-size:var(--font-xs);font-weight:600}.stepper__button:disabled{cursor:default}.stepper__item--current .stepper__button{border-top-color:var(--color-primary);color:var(--color-primary-text)}.stepper__item--done .stepper__button{border-top-color:var(--color-success);color:var(--color-text-muted)}.stepper__index{width:20px;height:20px;border-radius:50%;background:var(--color-neutral-soft);display:grid;place-items:center;flex-shrink:0;font-size:.7rem}.stepper__item--current .stepper__index{background:var(--color-primary);color:#fff}.stepper__item--done .stepper__index{background:var(--color-success);color:#fff}.form-card{display:flex;flex-direction:column;gap:var(--space-5)}.form-card__title{font-size:1.25rem;display:flex;flex-direction:column;gap:var(--space-1)}.form-card__title:focus{outline:none}.form-card__step{font-size:var(--font-xs);font-weight:600;color:var(--color-primary);text-transform:uppercase;letter-spacing:.06em}.form-card__actions{display:flex;justify-content:space-between;gap:var(--space-3);border-top:1px solid var(--color-border);padding-top:var(--space-5)}.field{display:flex;flex-direction:column;gap:var(--space-2)}.field__label{font-weight:600;font-size:var(--font-sm)}.field__footer{display:flex;justify-content:space-between}.field-hint{font-size:var(--font-xs);color:var(--color-text-muted)}.field-optional{font-weight:400;color:var(--color-text-muted)}.field-error{font-size:var(--font-sm);color:var(--color-danger);font-weight:600}.field-error:before{content:"⚠ "}.textarea{width:100%;padding:var(--space-3);border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);font:inherit;font-size:1rem;resize:vertical;background:var(--color-surface);color:var(--color-text)}.textarea--error{border-color:var(--color-danger)}.category-selector{border:none}.category-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:var(--space-3)}.category-option{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-4);border:1.5px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;background:var(--color-surface);transition:border-color .15s ease,background-color .15s ease}.category-option:hover{border-color:var(--color-border-strong);background:var(--color-surface-muted)}.category-option--selected{border-color:var(--color-primary);background:var(--color-primary-soft)}.category-option:has(input:focus-visible){outline:3px solid var(--color-primary);outline-offset:2px}.category-option__icon{font-size:1.5rem}.category-option__body{display:flex;flex-direction:column;flex:1;min-width:0}.category-option__label{font-weight:700;font-size:var(--font-sm)}.category-option__hint{font-size:var(--font-xs);color:var(--color-text-muted)}.category-option__check{color:var(--color-primary);font-weight:700;width:1rem}.location-picker{display:flex;flex-direction:column;gap:var(--space-3)}.location-picker__toolbar{display:flex;align-items:center;gap:var(--space-4);flex-wrap:wrap}.location-picker__hint{font-size:var(--font-xs);color:var(--color-text-muted)}.location-picker__map,.issue-map{height:340px;border-radius:var(--radius-md);overflow:hidden;border:1px solid var(--color-border-strong)}.issue-map{height:260px;margin-bottom:var(--space-4)}.location-readout{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--space-4);background:var(--color-surface-muted);border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-4)}.location-readout__label{font-size:var(--font-xs);font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle)}.location-readout__value{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:var(--font-sm);margin-top:var(--space-1);word-break:break-word}.location-readout__value--muted{font-family:inherit;color:var(--color-text-muted)}.location-readout__empty{font-size:var(--font-sm);color:var(--color-text-muted)}.image-uploader{display:flex;flex-direction:column;gap:var(--space-3)}.image-uploader__label{font-weight:600;font-size:var(--font-sm)}.image-uploader__input{font-size:var(--font-sm);padding:var(--space-3);border:1px dashed var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface-muted);width:100%}.image-uploader__preview{display:flex;gap:var(--space-4);padding:var(--space-4);border:1px solid var(--color-border);border-radius:var(--radius-md);flex-wrap:wrap}.image-uploader__preview img{width:140px;height:140px;object-fit:cover;border-radius:var(--radius-sm);border:1px solid var(--color-border)}.image-uploader__meta{display:flex;flex-direction:column;gap:var(--space-2);flex:1;min-width:180px}.image-uploader__filename{font-weight:600;font-size:var(--font-sm);word-break:break-all}.image-uploader__size{font-size:var(--font-xs);color:var(--color-text-muted)}.image-uploader__actions{display:flex;gap:var(--space-2);margin-top:auto}.upload-progress{display:flex;align-items:center;gap:var(--space-3)}.upload-progress__bar{flex:1;height:6px;background:var(--color-neutral-soft);border-radius:var(--radius-pill);overflow:hidden}.upload-progress__bar span{display:block;height:100%;background:var(--color-primary);transition:width .2s ease}.upload-progress__text{font-size:var(--font-xs);color:var(--color-text-muted)}.review{display:flex;flex-direction:column;gap:var(--space-1)}.review__row{display:grid;grid-template-columns:150px 1fr auto;gap:var(--space-4);align-items:start;padding:var(--space-4) 0;border-bottom:1px solid var(--color-border)}.review__label{font-size:var(--font-xs);font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle)}.review__value{font-size:var(--font-sm);display:flex;flex-direction:column;gap:var(--space-1);min-width:0}.review__strong{font-weight:600}.review__muted{color:var(--color-text-muted);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:var(--font-xs)}.review__description{white-space:pre-wrap;word-break:break-word}.review__note{font-size:var(--font-xs);color:var(--color-text-muted);margin-top:var(--space-4)}.success-card{text-align:center;display:flex;flex-direction:column;align-items:center;gap:var(--space-4);padding:var(--space-7) var(--space-5)}.success-card__icon{width:56px;height:56px;border-radius:50%;background:var(--color-success-soft);color:var(--color-success);display:grid;place-items:center;font-size:1.75rem;font-weight:700}.success-card__details{display:flex;gap:var(--space-6);flex-wrap:wrap;justify-content:center;background:var(--color-surface-muted);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-5);width:100%}.success-card__details dt{font-size:var(--font-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle);margin-bottom:var(--space-2)}.success-card__tracking{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:1.25rem;font-weight:700;letter-spacing:.02em}.success-card__hint{font-size:var(--font-sm);color:var(--color-text-muted);max-width:46ch}.success-card__actions{display:flex;gap:var(--space-3);flex-wrap:wrap;justify-content:center}.tracking-heading{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:1.5rem}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:var(--space-4);align-items:start}.detail-list{display:flex;flex-direction:column;gap:var(--space-4)}.detail-list--compact{gap:var(--space-3)}.detail-list dt{font-size:var(--font-xs);font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle);margin-bottom:var(--space-1)}.detail-list dd{font-size:var(--font-sm)}.detail-description{white-space:pre-wrap;word-break:break-word;line-height:1.6}.evidence{display:block;position:relative}.evidence img{width:100%;border-radius:var(--radius-md);border:1px solid var(--color-border)}.evidence__hint{display:inline-block;margin-top:var(--space-2);font-size:var(--font-xs);color:var(--color-primary);font-weight:600}.timeline{list-style:none;display:flex;flex-direction:column}.timeline__step{display:flex;gap:var(--space-4);padding-bottom:var(--space-5);position:relative}.timeline__step:last-child{padding-bottom:0}.timeline__step:before{content:"";position:absolute;left:7px;top:18px;bottom:0;width:2px;background:var(--color-border)}.timeline__step:last-child:before{display:none}.timeline__marker{width:16px;height:16px;border-radius:50%;border:2px solid var(--color-border-strong);background:var(--color-surface);flex-shrink:0;margin-top:2px;z-index:1}.timeline__step--done .timeline__marker,.timeline__step--current .timeline__marker{background:var(--color-primary);border-color:var(--color-primary)}.timeline__step--done:before{background:var(--color-primary)}.timeline__step--rejected .timeline__marker{background:var(--color-danger);border-color:var(--color-danger)}.timeline__label{font-weight:700;font-size:var(--font-sm);display:flex;align-items:center;gap:var(--space-2)}.timeline__step--upcoming .timeline__label{color:var(--color-text-subtle);font-weight:600}.timeline__current-tag{font-size:.65rem;text-transform:uppercase;letter-spacing:.06em;background:var(--color-primary-soft);color:var(--color-primary-text);padding:2px 6px;border-radius:var(--radius-pill)}.timeline__hint{font-size:var(--font-xs);color:var(--color-text-muted);margin-top:2px}.help-categories{list-style:none;display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:var(--space-4)}.help-categories 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var(--color-primary)}.notif-list{list-style:none;display:flex;flex-direction:column;gap:var(--space-2)}.notif-item{width:100%;text-align:left;background:var(--color-surface-muted);border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-3) var(--space-4);cursor:pointer;display:flex;flex-direction:column;gap:var(--space-1);color:inherit}.notif-item--unread{background:var(--color-primary-soft);border-color:var(--color-primary)}.notif-item__message{font-size:var(--font-sm);font-weight:600}.notif-item__meta{font-size:var(--font-xs);color:var(--color-text-muted)}.status-select{font:inherit;font-size:var(--font-xs);font-weight:600;padding:.3rem .5rem;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);cursor:pointer}.dept-badge{font-size:var(--font-xs);font-weight:600;background:var(--color-neutral-soft);color:var(--color-neutral);padding:.15rem .5rem;border-radius:var(--radius-pill);white-space:nowrap}.admin-case{cursor:default}.priority-badge{display:flex;flex-direction:column;align-items:center;justify-content:center;min-width:3.6rem;padding:var(--space-2);border-radius:var(--radius-sm);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:1.05rem;font-weight:700;font-variant-numeric:tabular-nums;flex-shrink:0}.priority-badge small{font-size:.6rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;opacity:.8}.priority-badge--high{background:var(--color-danger-soft);color:var(--color-danger);box-shadow:inset 0 0 0 1px #ff7b7259,0 0 14px #ff7b722e}.priority-badge--medium{background:var(--color-warning-soft);color:var(--color-warning);box-shadow:inset 0 0 0 1px #fbbf244d}.priority-badge--low{background:var(--color-neutral-soft);color:var(--color-neutral)}.resolution-toggle{font-size:var(--font-xs);white-space:nowrap}.resolution-editor{margin-top:var(--space-2);padding:var(--space-4) var(--space-5);border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-muted);display:flex;flex-direction:column;gap:var(--space-4)}.resolution-editor__actions{display:flex;gap:var(--space-3);flex-wrap:wrap}.case-meta{font-size:var(--font-xs);font-weight:600}.case-meta--muted{color:var(--color-text-muted);font-weight:500}.stat-card--neutral{border-left-color:var(--color-neutral)}.analytics{display:flex;flex-direction:column;gap:var(--space-5)}.stat-grid--analytics{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}.analytics__grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:var(--space-4);align-items:start}.chart-card__title{font-size:1rem;margin-bottom:var(--space-4);display:flex;align-items:baseline;gap:var(--space-3);flex-wrap:wrap}.chart-card__hint{font-size:var(--font-xs);font-weight:500;color:var(--color-text-subtle)}.chart-card--wide{grid-column:1 / -1;overflow-x:auto}.donut{display:flex;align-items:center;gap:var(--space-5);flex-wrap:wrap}.donut__svg{width:168px;height:168px;flex-shrink:0}.donut__track{stroke:#7f8fcd24}.donut__value{font-size:1.7rem;font-weight:700;fill:var(--color-text)}.donut__caption{font-size:.6rem;font-weight:600;letter-spacing:.12em;text-transform:uppercase;fill:var(--color-text-muted)}.donut__legend{list-style:none;display:flex;flex-direction:column;gap:var(--space-2);min-width:180px;flex:1}.donut__legend-item{display:flex;align-items:center;gap:var(--space-2);font-size:var(--font-sm)}.donut__legend-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}.donut__legend-label{flex:1;color:var(--color-text-muted);font-weight:600}.donut__legend-count{font-weight:700;font-variant-numeric:tabular-nums}.donut__legend-count small{color:var(--color-text-subtle);font-weight:500}.barlist{list-style:none;display:flex;flex-direction:column;gap:var(--space-3)}.barlist__row{display:grid;grid-template-columns:minmax(150px,190px) 1fr 2.5rem;align-items:center;gap:var(--space-3)}.barlist__label{font-size:var(--font-xs);font-weight:600;color:var(--color-text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.barlist__track{height:10px;border-radius:0 4px 4px 0;background:#7f8fcd1f;overflow:hidden}.barlist__fill{display:block;height:100%;min-width:2px;border-radius:0 4px 4px 0;transition:width .4s ease}.barlist__value{font-size:var(--font-sm);font-weight:700;font-variant-numeric:tabular-nums;text-align:right}.dept-table{width:100%;border-collapse:collapse;font-size:var(--font-sm)}.dept-table th,.dept-table td{padding:var(--space-3) var(--space-3);border-bottom:1px solid var(--color-border);text-align:left;vertical-align:middle}.dept-table thead th{font-size:var(--font-xs);font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-subtle)}.dept-table tbody th{font-weight:600;white-space:nowrap}.dept-table tbody tr:last-child th,.dept-table tbody tr:last-child td{border-bottom:none}.dept-table__num{text-align:right!important;font-variant-numeric:tabular-nums;white-space:nowrap}.dept-table__track{display:block;width:100%;min-width:90px;height:10px;border-radius:0 4px 4px 0;background:#7f8fcd1f;overflow:hidden}.dept-table__fill{display:block;height:100%;min-width:2px;border-radius:0 4px 4px 0;background:linear-gradient(90deg,#4f6bff,#06b6d4)}.hotspot-list{list-style:none;display:flex;flex-direction:column;gap:var(--space-3);padding:0}.hotspot{display:flex;align-items:center;gap:var(--space-4);padding:var(--space-3) var(--space-4);border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-muted)}.hotspot__rank{display:grid;place-items:center;width:2rem;height:2rem;border-radius:50%;flex-shrink:0;font-weight:700;font-variant-numeric:tabular-nums;color:#fff;background:linear-gradient(135deg,#f43f5e,#f97316);box-shadow:0 0 14px #f43f5e59}.hotspot:nth-child(n+4) .hotspot__rank{background:linear-gradient(135deg,#4f6bff,#06b6d4);box-shadow:none}.hotspot__body{display:flex;flex-direction:column;gap:2px;min-width:0;flex:1}.hotspot__place{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hotspot__meta{font-size:var(--font-xs);color:var(--color-text-muted)}.hotspot__count{display:flex;flex-direction:column;align-items:center;font-size:1.15rem;font-weight:700;font-variant-numeric:tabular-nums;flex-shrink:0}.hotspot__count small{font-size:.6rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--color-text-subtle)}.admin-dark .city-map__frame{border-color:var(--color-border-strong);box-shadow:var(--shadow-md),0 0 32px #4f46e52e}.city-map--dark .map-pin{background:#090d1feb;box-shadow:0 2px 8px #0000008c,0 0 12px color-mix(in srgb,var(--pin-color, #3987e5) 55%,transparent)}.admin-dark .leaflet-container{background:#0b0f22;font:inherit}.admin-dark .leaflet-popup-content-wrapper,.admin-dark .leaflet-popup-tip{background:#10162ef2;color:var(--color-text);box-shadow:var(--shadow-md)}.admin-dark .leaflet-popup-content-wrapper{border:1px solid var(--color-border);border-radius:var(--radius-md)}.admin-dark .map-popup__address,.admin-dark .map-popup__meta{color:var(--color-text-muted)}.admin-dark .leaflet-bar a{background:#10162ef2;color:var(--color-text);border-color:var(--color-border)}.admin-dark .leaflet-bar a:hover{background:#1e264af2}.admin-dark .leaflet-control-attribution{background:#080c1cbf;color:var(--color-text-subtle)}.admin-dark .leaflet-control-attribution a{color:var(--color-text-muted)}@media(max-width:640px){.admin-tabs{width:100%}.admin-tab{flex:1;justify-content:center}.donut{justify-content:center}.barlist__row{grid-template-columns:minmax(110px,150px) 1fr 2.2rem}}:root{font-family:system-ui,-apple-system,sans-serif;line-height:1.5;color:#1a1a2e;background:#f5f5f7}*{box-sizing:border-box;margin:0;padding:0}body{min-height:100vh}